Call Monitoring

Using this feature, authorized employees can monitor phone calls for quality assurance or training purposes. For instance, a new sales person might be asked to monitor calls from more experienced sales people, in order to better understand how to sell your product. Another example could be a junior Technical Support representative who is struggling with questions his or her client is asking. In this scenario, a senior representative could quickly and easily start Call Monitoring in order to listen to the conversation and guide the junior rep through the call.  Call Monitoring is easy to activate at any time.  Simply pick up your VoIP telephone, choose a line, and then enter the appropriate star code and the extension number you wish to monitor.