Call screening asks callers to say their name before being connected to your extension or department. Before connecting the caller, our service will play back their name, and give your employees the opportunity to accept or reject the call. The caller on the other end is not told what choice was made or even that call screening is in effect; they simply either reach a live person if the call was accepted, or are directed to voicemail if the call was rejected. This feature can sometimes be useful for busy staff who are short on time and wish to only selectively answer calls. Alternatively you can use Do not Disturb to manually send callers directly to your voicemail.
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