Custom Hold Music and Information - Teliance Communications

While callers are waiting to be connected to a department or are waiting on hold for the next available representative, they can hear music or promotional messages. You can also use your telephone to place a caller on hold at any time during a conversation. You can either select from one of our default music selections or use a custom musical selection or promotional message of your choice. Many companies use the opportunity of a customer on hold to tell that customer more about their products or different ways the products can be used. Managing your custom music or promotional information is simple through our powerful Hosted PBX web interface. You can change your on-hold music track at any time, upload new tracks, or even adjust the volume of a particular track.

While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.