A live call transfer allows you to transfer callers from one employee to another. You can transfer calls to other employees or anyone using a regular telephone. For instance you may wish to transfer a customer to a technical person at one of your suppliers. The geographic distance between employees does not matter, you can transfer a customer to another employee who is across the country from you or working from home for the day. Live call transfers have an advantage over “blind” transfers. The feature allows you to first connect to the staff member who will be receiving the transferred call and quickly discuss the call before you transfer it. This can be very helpful if your co-worker wasn’t expecting to receive a call and is in the middle of other tasks. In some cases your co-workers may even say that they aren’t able to take a call at the moment. With live call transfers you can easily return to the caller and inform him or her that your co-worker isn’t available at the moment.
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