A single employee or group of employees can act as the operator for various departments or for the entire company. When a customer calls your main phone number the call can be answered by an operator or if they are busy the auto attendant will answer the phone after a certain number of rings. Anytime a customer needs help or wants to speak to someone immediately they can press 0 to be connected with someone who can help direct their call. When you set an operator for your company, your callers will get the ability to reach an operator even after they’ve reached a voicemail box, by simply pressing zero.
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