Communications for Hotels and Resorts

An autonomous concierge for every stage of the guest journey.

Answer, act, recommend, and escalate across pre-arrival, on-property, and post-stay conversations while keeping hotel teams in control.

Operational use cases

Move from inquiry to action without losing guest context.

Use an autonomous concierge for routine requests, approved actions, relevant recommendations, and handoffs with conversation details.

Concierge requests

Answer questions and complete approved steps for property services, transportation, local information, and guest needs.

Relevant recommendations

Present dining, amenities, upgrades, and other property offerings when they fit the guest’s request.

Guest services

Route requests to the right property team while preserving conversation and guest context.

Arrival and follow-up

Support pre-arrival information and approved post-stay communications across channels.

Connected portfolio

One guest journey across messaging and voice.

Use each product independently or connect them around shared operating rules, guest context, and staff escalation.

Teliance Chat

Coordinate web, SMS, email, messaging, Campaigns, guest context, and staff handoffs in one workspace with approved property knowledge.

Explore Teliance Chat

Voice AI

Answer routine inbound calls, recognize guest intent, recommend relevant services, and continue the interaction digitally. Teliance Chat is included.

Explore Voice AI

Hosted PBX

Route front desk, reservations, sales, and departmental calls across one property or a multi-property operation.

Explore Hosted PBX

Representative workflow

Keep a pre-arrival request moving across channels.

This workflow and all guest details are fictional.

01
Understand
A returning guest calls about transportation and an early arrival.
02
Act
Voice AI provides approved transportation details and captures the arrival request.
03
Recommend
The concierge presents a relevant pre-arrival service based on the guest’s timing.
04
Escalate
An exception reaches guest services with the call context and completed steps intact.

Operational outcomes

Improve coverage without separating service from revenue.

Extend guest-service coverage beyond front-desk availability.

Create relevant upgrade and amenity opportunities within natural conversations.

Reduce repeated questions while preserving a path to staff.

Coordinate communications across properties, departments, and channels.

Connected operations

Meet guests on the channels they use.

Teliance Chat supports messaging, SMS, email, web chat, and web leads in one workspace. Approved connections to reservation, property, ticketing, CRM, payment, and loyalty systems are configured around your operating rules and authorization.Extend the concierge to inbound calls with Voice AI

Frequently asked questions

Planning the right operating model.

Does this replace hotel staff?

No. Teliance handles approved routine work and routes exceptions, sensitive issues, and high-value moments to the appropriate team.

Can it support multiple properties?

Yes. Knowledge, routing, roles, numbers, and reporting can be planned around individual properties and portfolio-level teams.

Are property-system connections included automatically?

Connections are assessed for each deployment. We confirm supported property systems and the permissions needed during your assessment.

Talk with our team

Plan a connected guest experience for your hotel portfolio.

Map pre-arrival, on-property, and post-stay conversations across Teliance Chat, Voice AI, Hosted PBX, and staff handoffs.