Make every inbound call actionable.

Answer guest calls continuously, understand intent, complete approved actions, identify relevant opportunities, and transfer with full context.

Review capabilities

VOICE CONCIERGECall active

Inbound caller

Reservation request

Returning guest

UnderstandIntent + context

ActApproved workflow

RecommendRelevant add-on

EscalateFull context

Transcript · Digital follow-up · Staff handoffCHAT INCLUDED

A strong fit for

Built around real operating needs.

Hospitality and service organizations with high-volume or after-hours inbound calls.

Teams that need phone conversations to produce bookings, qualified leads, service actions, or revenue.

Organizations seeking autonomous call handling with explicit governance and human escalation.

Voice AI

Core capabilities

An autonomous phone concierge with natural conversations, connected workflows, cross-channel follow-up, and the complete Teliance Chat platform included.

Inbound call handling

Handle natural multilingual conversations continuously using approved knowledge, policies, and operating rules.

Connected actions

Complete approved qualification, booking, confirmation, routing, and follow-up steps during the call.

Relevant recommendations

Introduce upgrades, add-ons, and related services when they fit the caller’s request.

Context-rich transfer

Bring staff into the call with the caller’s intent, history, and completed actions intact.

Digital continuation

Continue by SMS, email, or messaging with confirmations, links, and approved next steps.

Teliance Chat included

Manage transcripts, digital conversations, guest context, Campaigns, and staff follow-up in one workspace.

Understand and act

Move beyond answering the phone.

Use caller context and approved operational information to understand the request and move it toward a useful outcome.

Natural multilingual conversations

Handle multi-turn guest calls without forcing every request through a rigid menu.

Guest context

Use available history and connected business information to keep the conversation relevant.

Approved actions

Support qualification, booking requests, confirmations, routing, and other workflows configured for your organization.

Grow

Recognize the opportunity inside the call.

Present relevant next steps in context instead of separating guest service and revenue conversations.

Relevant recommendations

Introduce upgrades, add-ons, or related services when they fit the guest’s stated need.

Cross-channel follow-up

Send approved confirmations, payment links, details, and next steps through digital channels.

Attributable outcomes

Connect calls with completed actions, escalations, and measurable operational outcomes.

Escalate

Transfer the context, not just the call.

Bring staff into complex, sensitive, or high-value conversations without making the guest repeat the interaction.

Defined boundaries

Set the knowledge, actions, conditions, and call types that require staff involvement.

Context-rich transfer

Provide the guest’s intent, conversation history, and completed steps with the handoff.

Shared workspace

Review transcripts, digital follow-up, guest context, and team ownership in Teliance Chat.

Connect

One journey across voice, digital, and staff.

Use Voice AI as the phone concierge, Teliance Chat as the shared engagement workspace, and Hosted PBX as the voice foundation where it fits the deployment.

Voice AI

Understand guest intent, complete approved actions, recommend relevant services, and escalate when staff are needed.

Teliance Chat included

Continue by messaging, manage transcripts and Campaigns, preserve guest context, and support staff follow-up.

Hosted PBX ready

Connect Voice AI to Teliance Hosted PBX or an approved existing voice environment based on the call-flow design.

Representative call

From caller intent to a completed next step.

A hotel guest calls before arrival with a transportation question and a dining request. Voice AI keeps the interaction moving while preserving a clear path to staff.

This workflow and all guest details are fictional.

01
Understand
Recognize the returning guest and distinguish the transportation question from the dining request.
02
Act
Confirm the approved transportation information and capture the requested dinner date, time, and party size.
03
Recommend
Offer a relevant pre-arrival service based on the guest’s stated schedule rather than interrupting with a generic promotion.
04
Continue
Send a digital confirmation containing the approved details and next steps discussed during the call.
05
Escalate
Transfer an exception to guest services with the intent, transcript, captured details, and completed actions intact.

Business outcomes

A clearer way to run communications.

Every Voice AI deployment includes the complete Teliance Chat platform for transcripts, digital conversations, guest context, Campaigns, follow-up, and staff collaboration.

Explore the included Teliance Chat platform

Answer routine inbound calls continuously.

Turn calls into completed actions and qualified opportunities.

Create relevant upsell and cross-sell opportunities during natural conversations.

Give staff complete context when judgment or personal attention is required.

Deployment

A controlled path to production.

Map call journeys

Identify guest intents, approved actions, recommendations, boundaries, and transfer paths.

Configure context and routing

Connect approved knowledge, system categories, numbers, roles, and follow-up channels.

Validate and launch

Test representative calls, confirm governance, train staff, and release call flows in controlled stages.

Frequently asked questions

Evaluation essentials.

Is Teliance Chat included?

Yes. Voice AI includes the complete Teliance Chat platform for transcripts, digital conversations, guest context, Campaigns, follow-up, and staff collaboration.

Does Voice AI require Hosted PBX?

No. Voice AI can connect to Teliance Hosted PBX or an approved existing voice environment. Teliance determines the appropriate connection and routing design during planning.

Can staff take over a call?

Yes. Defined conditions can transfer a guest to the appropriate person with the conversation context and completed actions available to staff.

Talk with our team

See how Voice AI fits your organization.

Share your current environment and priorities. We’ll help you evaluate the right approach.