Teliance
Products / Teliance Chat

Turn every guest conversation into forward motion.

Teliance Chat helps teams generate sales, identify relevant upsell opportunities, serve guests, and resolve support requests across every connected conversation.

Explore Campaigns
Teliance ChatConcierge active

Understand and act

Capture the guest’s request and use approved operating details to move it forward.

Recommend in context

Present a relevant service or upgrade within the natural conversation.

Keep staff in control

Pause autonomy or take over with the guest history and next step intact.

Open full workspace
Representative Teliance Chat workspace. Brand, people, conversations, and contact details shown are fictional.

Business outcomes

One platform for the guest lifecycle.

Connect commercial conversations and guest care without losing context between teams or channels.

Sales

Qualify demand, recommend the right next step, and move opportunities toward an approved outcome.

Upsells

Identify relevant upgrades, add-ons, packages, and adjacent services using guest context.

Guest service

Answer routine questions and complete configured requests using approved business knowledge.

Support

Resolve common issues and escalate exceptions to staff with the conversation history intact.

Autonomous concierge

Understand intent, answer from approved knowledge, complete configured actions, recommend relevant services, and escalate exceptions.

Campaign automation

Build triggered, multi-step outreach that adapts to guest behavior and returns replies to the shared inbox.

Staff AI assistant

Let employees retrieve operating information, contact guests, complete approved tasks, and draft personalized outreach.

Guest intelligence

Build useful profiles, categorize demand, measure conversion, and expose the knowledge and workflow gaps that need attention.

The connected guest journey

Support the relationship before, during, and after every visit.

Teliance Chat brings sales, guest service, support, Campaigns, and staff assistance into a shared workspace.

  1. Before the visit

    01

    Convert interest into intent.

    Answer questions, check availability, qualify inquiries, recommend relevant options, and advance reservations or event opportunities.

    • Questions and availability
    • Reservations and event leads
    • Relevant packages and upgrades

  2. During the visit

    02

    Keep service responsive.

    Handle configured requests, changes, add-ons, and operating questions while preserving the context staff need to deliver.

    • Service requests
    • Changes and add-ons
    • Staff AI assistance

  3. After the visit

    03

    Continue the relationship.

    Collect feedback, support service recovery, build approved follow-up campaigns, and create relevant reasons to return.

    • Feedback and recovery
    • Campaign follow-up
    • Return-visit offers

  4. When staff are needed

    04

    Escalate without starting over.

    Route exceptions and high-value opportunities to the right team with the guest history, request, and completed work intact.

    • Automatic handoff
    • Complete guest context
    • Clear ownership

Autonomous revenue concierge

Move from intent to an approved outcome.

The concierge can answer, qualify, configure, recommend, act, and escalate using the context and operating boundaries defined for the deployment.

  1. 01

    Understand

    Identify the request, guest context, timing, and commercial intent.

  2. 02

    Qualify

    Capture party size, preferences, budget, location, or other approved requirements.

  3. 03

    Configure

    Check availability, packages, pricing, minimums, policies, and operating rules.

  4. 04

    Recommend

    Present the most relevant upgrade, add-on, adjacent offering, or next-best option.

  5. 05

    Advance

    Complete an approved booking, hold, payment-link, confirmation, routing, or follow-up step.

  6. 06

    Escalate

    Transfer exceptions and high-value opportunities with the full history and completed work intact.

Campaign automation

Reach out, adapt, and continue the conversation.

Build proactive sequences that respond to guest behavior, preserve consent and frequency rules, and turn every reply into a live conversation with context intact.

Campaign sequence

Active
  1. 1

    Trigger

    Guest visits, books, subscribes, or enters an approved audience

  2. 2

    Day 1 · Email

    Personalized announcement or follow-up

  3. 3

    Day 3 · SMS

    Relevant reminder based on engagement

  4. 4

    Day 5 · Message

    Final configured step with a clear next action

A reply returns to the shared inbox. Booking, reply, conversion, or opt-out conditions stop the sequence.

Multi-channel sequences

Coordinate email, SMS, and supported messaging steps within one campaign flow.

Behavioral branching

Change the next step when a guest opens, clicks, replies, converts, or remains inactive.

Replies become conversations

Route responses into the shared inbox so AI or staff can continue with context.

Smart exit rules

Stop sequences when a guest books, replies, converts, unsubscribes, or meets another configured condition.

Delivery controls

Use approved timing, frequency caps, testing, suppression, and bounce protection.

Conversion visibility

Measure enrollment, delivery, engagement, responses, exits, and attributable outcomes by step.

Email-to-live continuity

Let a guest move from campaign email into a live conversation with the prior context intact.

Proactive subscriptions

Capture interest in an event, opening, availability change, or announcement and follow up when it occurs.

Staff AI Assistant

Available

Internal workspace
Find availability for a six-person dinner on Saturday, then prepare a private-event follow-up.
Availability found at two approved times. I prepared the guest details and a personalized follow-up for staff review.
Availability checkedDraft ready

Representative workflow. Organization, guest, request, and actions are fictional.

Staff AI assistant

Give every employee an operating concierge.

Staff can ask for information or request an approved action in natural language without reconstructing the guest history or navigating every underlying workflow manually.

Complete approved tasks

Create, modify, or cancel configured requests and bookings from a natural-language staff instruction.

Contact guests

Send approved email, SMS, or supported messages on behalf of a staff member.

Retrieve operating answers

Look up approved hours, menus, events, policies, pricing, availability, and guest context.

Draft personalized outreach

Prepare follow-ups, campaign content, guest responses, and relevant offers for review or delivery.

Guest intelligence and sales operations

Use guest history to improve the next conversation.

Capture useful guest history, categorize demand, build audiences using consent and permissions, and connect conversations to measurable outcomes.

Guest profile

Enriched
JL

Jordan Lee

Returning guest · Fictional profile

History

12 conversations

Interest

Private events

Status

Qualified

Repeat guestEvent leadFollow-up approved

AI insights

Review queue

Knowledge gaps

Questions grouped for review

Contradictions

Conflicting content surfaced

Handoffs

Reasons and ownership visible

Content health

Freshness and workflow status

Automatically enriched profiles

Unify contact details, preferences, notes, tags, engagement, and conversation history.

Lead categorization

Classify inquiries with confidence scoring and route custom categories to the right team.

Guest timeline

Preserve conversations and configured booking, spend, browsing, and campaign activity in context.

Campaign-ready audiences

Build audiences using location, engagement, history, consent, value, or custom tags.

Revenue attribution

Connect channels and conversations to conversion funnels, campaign performance, and approved commercial outcomes.

Multilingual engagement

Support guest and staff workflows across a broad range of languages and channels.

Cross-location handoff

Move an opportunity to another approved location or brand while preserving the request and guest context.

Interest subscriptions

Record guest interest and initiate approved follow-up when relevant information becomes available.

AI governance and insights

See what the platform knows and what needs attention.

Autonomy remains bounded by approved knowledge, actions, roles, escalation conditions, and operating controls.

Automatic handoff

Detect when the request needs judgment or falls outside approved autonomy.

Knowledge gaps

Identify recurring questions the concierge cannot answer confidently.

Contradiction detection

Surface conflicting business information before it becomes a guest-facing problem.

Human takeover

Pause autonomy and let staff continue with the complete conversation and guest context.

Tool and content health

Monitor configured workflow success and the freshness of approved knowledge sources.

Cost controls

Set operating limits around AI usage and review performance against business priorities.

Platform analytics

Connect activity to quality, conversion, and revenue.

Review conversation demand, response performance, AI quality, guest satisfaction, audience behavior, campaign funnels, attributable outcomes, handoffs, and content health.

Overview

Volume, response time, peak hours, and staff performance

AI performance

Quality, tool use, latency, and guest satisfaction

Audience

Geography, categories, sources, and campaign attribution

Conversions

Funnels, outcomes, revenue by channel, and top events

Campaigns

Enrollment, delivery, engagement, replies, exits, and conversion

Complete platform

Explore the capability catalog.

Capabilities are configured around the channels, data, permissions, operating rules, and approved actions included in each deployment.

Autonomous sales
  • Intent recognition
  • Lead qualification
  • Availability and policy checks
  • Package configuration
  • Contextual upselling
  • Approved booking and payment steps
  • Proactive confirmations
  • Context-rich escalation
Campaigns
  • Triggered sequences
  • Behavioral branching
  • Multi-channel steps
  • Testing and send optimization
  • Frequency controls
  • Reply-to-inbox continuity
  • Smart exits
  • Conversion reporting
Staff operations
  • AI task assistant
  • Guest outreach
  • Knowledge retrieval
  • Draft responses and offers
  • Shared inbox
  • Assignments and status
  • Notes and tags
  • Human takeover
Guest intelligence
  • Automatically enriched profiles
  • Conversation timeline
  • Consent tracking
  • Custom categories
  • Confidence scoring
  • Guest segmentation
  • Engagement context
  • Cross-location context
Analytics
  • Conversation volume
  • Response performance
  • AI quality and latency
  • Guest satisfaction
  • Audience and geography
  • Campaign funnels
  • Revenue attribution
  • Handoff and category trends
Governance
  • Approved knowledge
  • Action boundaries
  • Role-based operations
  • Knowledge-gap detection
  • Contradiction detection
  • Content freshness
  • Workflow health
  • Cost controls

Frequently asked questions

Plan the platform around your operation.

Are Campaigns part of Teliance Chat?

Yes. Teliance Chat supports proactive, multi-step guest engagement with configured channels, branching, reply handling, exit rules, and campaign reporting.

What can the Staff AI Assistant do?

The assistant helps authorized staff retrieve operating information, complete configured tasks, contact guests, and draft personalized responses, follow-ups, campaigns, and offers.

Can Campaign replies be handled by the concierge?

Yes. Guest replies can return to the shared inbox with campaign and guest context intact, where configured AI or staff workflows can continue the interaction.

Does Teliance Chat replace the phone system?

No. Teliance Chat can operate across supported digital channels. Voice AI includes Teliance Chat and can connect to Teliance Hosted PBX or an approved existing voice environment.

Is the platform only for hospitality?

No. Hospitality is the current core focus, but the platform supports other customer-facing operations with repeatable sales, service, campaign, and staff workflows.

Connected voice

Teliance Voice AI includes the complete Chat platform for transcripts, digital continuation, guest context, campaigns, and staff collaboration.

Explore Voice AI

Talk with our team

Connect sales, upsells, guest service, and support.

See how the autonomous concierge, Campaigns, Staff AI Assistant, and guest intelligence work together around your guest journeys, channels, and operating controls.