Privacy Policy

Information We Collect

Teliance Communications collects technical information when you use our website, such as IP address, browser and device information, referring pages, and interactions with site features. We collect information you provide through contact forms, number searches, email, telephone calls, and the website chat experience.

Customer and prospect information may include names, business contact details, service addresses, project requirements, billing information, telephone numbers, and communications with Teliance. Depending on the service, communications data may include messages, call metadata, recordings, transcripts, routing information, and workflow actions. Telephony services may also involve Customer Proprietary Network Information (CPNI).

How We Use Your Information

We use information to respond to inquiries; plan, provide, secure, support, and bill for services; operate customer-approved messaging and voice workflows; prevent misuse; improve service performance; and meet legal obligations. We may also communicate about relevant products or services, subject to applicable preferences and law.

Analytics and Campaign Attribution

We may use privacy-conscious website analytics to understand page performance, product interest, form submissions, number searches, and campaign attribution. Analytics may use cookies or similar technologies. Where configured, we limit advertising-oriented signals and use the resulting information to improve the website and evaluate business outreach.

Chat, Voice, and AI-Assisted Processing

Website chat and deployed Teliance products may process conversation content to understand requests, generate approved responses, perform configured actions, route communications, create transcripts, and assist staff. The exact channels, data sources, actions, and retention requirements depend on the customer's authorized deployment.

Service Providers and Disclosure

We may disclose information to service providers that support communications delivery, infrastructure, analytics, security, billing, and customer operations. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction. We do not sell personal information in exchange for money.

Retention and Security

Information is retained for the period reasonably needed to provide services, satisfy contractual and legal requirements, resolve disputes, and maintain appropriate business records. Retention can vary by service and customer configuration. We use administrative, technical, and physical safeguards appropriate to the information and service, but no system can be guaranteed completely secure.

Your Choices and Requests

You may request access, correction, or deletion of personal information, or ask about communication preferences, subject to applicable law and necessary recordkeeping. Customer end users should generally direct requests concerning a customer-controlled deployment to that customer first.

Children's Privacy

We do not knowingly collect information from anyone under the age of 13.

Contact

For questions about this privacy policy, contact us at [email protected] or call 302-335-7070.