Call Recording

Call Recording allows you to listen at any time to the audio of a previous phone call. This feature is very useful for a number of scenarios, including: reviewing lengthy or detailed calls; demonstrating compliance with regulatory requirements; or assisting in settling disagreements over the content of a conversation. Recording is possible using one of two methods. Under the first method, you can use a soft phone (which is telephone software that runs on your computer with a headset) to quickly and selectively record calls you make or receive. Simply click on the “Record” button during a call to begin recording the call to your desktop. There is no cost for this feature. For the second method, please see Server-side Call Recording, which records all calls for you and uploads the recordings daily to Dropbox or an FTP server.