Communications for Restaurants

Turn guest questions into reservations and qualified opportunities.

Handle routine inquiries, support approved reservation workflows, identify relevant dining opportunities, and escalate with the complete guest context.

Operational use cases

Move from inquiry to action without losing guest context.

Use an autonomous concierge for routine requests, approved actions, relevant recommendations, and handoffs with conversation details.

Reservation workflows

Support availability questions, booking requests, confirmations, and staff handoffs across guest channels.

Menu and policy questions

Respond consistently using approved information about menus, ingredients, hours, parking, and policies.

Private-event leads

Collect event requirements and route qualified inquiries to the appropriate sales or events team.

Guest follow-up

Coordinate approved outreach and maintain context from prior conversations and visits.

Connected portfolio

One guest journey across messaging and voice.

Use each product independently or connect them around shared operating rules, guest context, and staff escalation.

Teliance Chat

Manage web, SMS, email, messaging, Campaigns, and guest follow-up with approved menu, policy, hours, and event information.

Explore Teliance Chat

Voice AI

Answer reservation and dining calls, qualify private-event opportunities, recommend relevant offerings, and include digital follow-up through Teliance Chat.

Explore Voice AI

Hosted PBX

Give hosts, managers, events teams, and multiple locations clear call routing without maintaining an on-site phone system.

Explore Hosted PBX

Representative workflow

Turn a dining inquiry into a qualified opportunity.

This workflow and all guest details are fictional.

01
Understand
A caller asks about dinner for a large party and mentions a celebration.
02
Qualify
Voice AI captures date, party size, preferences, and approved reservation details.
03
Recommend
The concierge introduces a relevant private-dining or celebration option.
04
Handoff
The events team receives the full context and captured requirements for follow-up.

Operational outcomes

Improve coverage without separating service from revenue.

Answer routine dining questions during service and after hours.

Capture reservation and private-event demand consistently.

Present relevant upgrades without using generic promotions.

Route calls and digital conversations to the right location or team.

Connected operations

Meet guests on the channels they use.

Teliance Chat supports messaging, SMS, email, web chat, and web leads in one workspace. Approved connections to reservation, property, ticketing, CRM, payment, and loyalty systems are configured around your operating rules and authorization.Extend the concierge to inbound calls with Voice AI

Frequently asked questions

Planning the right operating model.

Can staff take over a conversation?

Yes. Staff can receive the guest’s intent, prior messages or transcript, and completed steps when human attention is required.

Can one deployment support multiple locations?

Yes. Knowledge, telephone numbers, routing, roles, and reporting can be organized by location and shared teams.

Does Voice AI include digital messaging?

Yes. Voice AI includes the complete Teliance Chat platform for transcripts, follow-up, digital conversations, and staff collaboration.

Talk with our team

Plan a guest communications experience for your restaurant group.

Map reservations, private-event leads, dining questions, relevant offers, and staff handoffs across voice and digital channels.